Mercy Support Services

Getting the right help to people in need!


Mercy Support Services (MSS) unlocks the passion in the hearts of human beings in Clay County and they experience the thrill of helping people in crisis. We are building a safety net around Clay County that will prevent the poor and the needy in our county from falling through the cracks, through the collaborative efforts of churches, government, non-profit organizations, the business sector and the community at large, we will build a ‘one-stop-shop’ (Dream Center), where all people in crisis can come for immediate and long term assistance until they are self-sufficient. They will remain connected with us to do the same for others and together we will end systemic poverty in our county by 2033.

Saying Goodbye To A Wonderful Mercy Champion

photo of Frances and Joelle

Joelle Marquis writes a beautiful tribute to Frances Elia, a wonderful

Mercy Support Services employee who recently passed away. 

“I believe Frances would want me to share some of her more recent learnings with all of you

so that you could benefit from her wealth of life experience – one last time,” she wrote.

Read the entire eulogy.


Be A Champion For Mercy

photo of two adults having coffee and looking at each other
Mercy Support Services has been actively involved in making a difference in the lives of homeless children and families in Clay County since its inception in 2012. In times of need, our Christ-centered staff and volunteers have helped more than 14,000 people in crisis through our Call Center, and assisted displaced families in our Self-Sufficiency and Supporting Housing programs. About 85% of the individuals and families we help fall below the poverty line. 
Mercy Support Services is built on the premise of “a hand up, not a hand out,” guiding people from a temporary crisis to permanent self-sufficiency. Our Care Coaches provide case management to help guide families and individuals to the services and programs they need to get them back on their feet. We rely on donations to fund our programs and services. Through these funds we are able to help those with the greatest needs.


Please Consider A Donation

Your donation will help Mercy Support Services continue to make a difference in the lives of people in need in Clay County, Florida. Please visit our donation page and contribute today.

Touching Lives and Changing Futures

  • A platform to network county-wide organizations and offer assistance/referrals to people in crisis
  • Thoroughly knowledgeable and a coordinator of: resources, programs and services for people in crisis
  • An initiator of missing services NOT available to people in crisis
  • A continuum of care that is consistent until clients are self-sufficientphoto of two hands touching
  • An organization with a holistic approach and heartfelt, caring people who treat clients with respect – no condemnation or patronization
  • Consistent in policies and practices
  • A stellar organization with a team of well trained staff and volunteers whose passion is to help people

“Always be humble and gentle. Be patient and accept each other with love.”  –  Ephesians 4:2

Helping Our Invisible Neighbors

Today in Clay County, Florida, there are nearly 1,000 children in our public schools who have no permanent address. Of those, over 140 are considered unaccompanied youth, children with no legal guardian or parent. Mercy’s role in our community is to collaborate with other like-minded organizations to take care of the existing problems of these invisible neighbors, and prevent future problems from occurring. Rather than a hand out, Mercy believes in giving a hand up and leading families to a path of learning and self-reliance that ultimately enables them to be self sufficient.

By providing intake and referral services through our call center, and using the Care Coaching approach to coordinate services for those who are circumstantially in need, Mercy contributes to the improvement of our community by making these services more available and more efficient. But we cannot do it alone. Helping our invisible neighbors is a labor of love and a fulfillment of our Christian values, and it requires the support of many people and resources. Through fundraising events and giving campaigns, Mercy Support Services asks the businesses, organizations and families in our community to provide financial support. In addition, volunteers play a critical role in serving our mission and we are dependent upon the people who provide their time and talents.

Please support Mercy Support Services by sharing this website with friends, neighbors and co-workers, making a contribution, and/or becoming a volunteer. Together, we can answer the needs of our invisible neighbors who have come to a place in their lives where they cannot provide for themselves or their families without help. Together, we can lead them back to a place of self-sufficiency.

Our Mission

Mercy Support Services serves the people of Clay County who are circumstantially in need by providing services that guide them to self-sufficiency through a network of compassionate-hearted people and organizations.